Important Notice

 

From 15th, June, 2016, Golden Way Cycle (Jiaxing) Co., Ltd and Golden Way Cycle (Hangzhou) Co., Ltd would use the same bank. The bank infortion is as following:

 

BENEFICIARY: GOLDEN WAY CYCLE CO., LIMITED

A/C NO: NRA04345110047577

ADD: Room 556, No.123, Leyuan Rd, Youchegang, Xiuzhou District, Jiaxing, Zhejiang

TEL: 008657387017368  FAX:008657387017368

BENEFICIARY BANK: NANYANG COMMERCIAL BANK (CHINA) LTD

ADD: 101-201, Building 2,Tong Ce Square,No.3688 Jiang Nan Anvenue, Binjiang District, Hangzhou, Zhejiang. 

SWIFT CODE: NYCBCNSHXXX

 

We apologize for the inconvenience caused.

FAQ

 

Q: What is the electric bike conversion kit?

A: The kit is designed to transform your standard bicycle(manual pedal power)to an electric-powered by a motoe and battery pack. Q: Will the conversion kit fit my bike?

 

Q: Will the conversion kit fit my bicycle?

A: The conversion was designed to fit 90% of the bicycles, and you can check your bicycle fork(the two metal pieces that attach the wheel to the bicycle) to be sure. You will need at least 100mm for front wheel and 135mm for rear wheel.

 

Q: If my bicycle meet your standard, how can I choose to install front wheel or rear wheel motor?

A:A front hub kit is normally much easier to install than a rear wheel kit since you don't have to worry about gearing or derailers. When riding, the rider can easily see the front wheel and respond quickly to problems such as wheel spinning.

Rear wheel drive has the advantage of better traction which is great for hills and inclines. And because the rear frame dropouts are normally stronger than the front fork dropouts, a rear wheel can handle more torque and increased power. 

 

Q: How fast will it go?

A: The speed would be decided by the motor power, controller and battery spec. According to different countries rules, we provide 25km/h for EU and AU market, provide 30km/h for other market.

 

Q: How far can I go on one battery charge?

A: It depends on the battery capacity and the wattage of motor, for example, the 10AH battery will take a 250W electric bicycle >30km. We have several battery options that can meet your personal needs and commute length.

In addition, your specific conditions will affect your range. Factors like the steep road,

The load of the bike, bike types and etc.

 

Q: How far can I go on one charge?

This varies depending on usage, your specification will affect the your battery performance and life. And mostly of the battery have a cycle life of more than 700charges.

 

Q: Do I have to pedal to assist the motor?

A: There are two kinds of modes available, throttle controller and pedal assist.

Throttle controller means you use a throttle to control power and speed. To get started, simply twist the throttle to accelerate and hold it to maintain speed.

Pedal assist means once you start pedaling, a torque sensor picks up your movement and power integrates seamlessly while you ride. Just pedal and go. Once you use the brakes or quit pedaling, the power is deactivated and you need to pedal again (lightly) to re-activate pedal assistance.

 

Q: How long does it take to recharge the battery?

A: usually it takes 4—6 hours.

 

Q. When should I recharge batteries?

A. The battery can be charged after every ride. We do recommend that every 20th charge that you run the battery flat and give it a full charge.

 

Q: How should I store my battery?

A: Store in cool dry place, you should fully charge your battery before storing it.

 

Q: How can I get the best battery performance and range?

A: Pedal while the motor is on, start the motor after the bike is moving, use the motor mainly to climb hills, and don’t use the motor while you are going downhill.

 

Q: Does the electric bicycle waterproof?
A: Yes. You can ride our electric bikes in the light rain without worrying about damaging the electric components.

 

Q: Can the bicycle be ridden with just pedal power?

A: Yes. The choice is yours - battery power, pedal power or a combination of both.

 

Q: What is the minimum order quantity? 
A: For the ebike conversion kit the MOQ is 10PCS.

   And for the electric bicycle the MOQ is 20PCS.

 

Q: What is the production and delivery time? 
A: Production time is from 15 to 50days. Depending on the quantity and model.

 

Q: Can I order a sample? 
A: Yes. we will send a sample to you by shipping or DHL/TNT, but you must pay the sample and shipping or DHL/TNT fee.

 

Q: Can we use our own shipping agent? 
A: Yes, you can.

 

Q: Can we use our own logo or design for sticker? 
A: Yes, you can. We welcome OEM. Please send email to us more details.

 

Q: Could you supply OEM service?

A: Yes, But MOQ should be 30 sets

 

Q: How about your packing? 
A: Our packing is hard carton.

 

Q: How about your Warranty?
A: Motor: 3 year
   Charger: 1 year
   Controller: 1 year
   Battery: 1.5 years

 

 

Q: How to make the warrenty:

 

A: Usually we would test all the products before send them out to make sure all the parts works well. Of course, any kind of product may have problems, so we give long-time and easy warrenty. We only need the parts no. picture and detailed decription to apply the warrenty for small parts and small quantity, and once we confirm the products  have quality problemm, we would send the replacements. (we have the right to call back the broken parts to test)

 

 

Q: What is your Terms of Payment? 
A:50% as deposit and balance before shipment . We accept T/T, West Union, Escrow, Paypel