a.)For main electronic parts, charger, controller and battery, we provide 6 months warranty.
b.)For motor, we provide 12 months warranty.
c.)For frame, handlebar, stem and wheel rim we provide 2 years warranty.
1.1 The following conditions, not including in warranty policy
a.)Any damages caused by human factor.
b.)Dismounting any parts without professional technical people.
c.)Use other parts in our electric bike or scooter.
d.)Damages caused by traffic accident and other accident.
e.)The problem caused by overloading.
2. Technical support
a.)We provide “electric circuit diagram” for each model.
b.)We can train customer’s 1 or 2 technical workers for free.
c.)When oversea customers meet serious problem, they can not work out by technican,
we will dispatch engineer to customer’s company to give help.
Our company is professional of electric bike, electric scooter and electric tricycle for 10 years. We have rich experence OEM, we Lihong company passed ISO:9001 management system standard. 2010, our electric bikes have passed CE certificates. 2011, our lithium battery ebike series have got EN15194 certificates(EU standard). 2012, our electric bike have got RoSH certificates.
Some of our prodcuts have sold in Italy, Spain, UK , Greece, Sweden, Bulgaria, Israel, Canada, USA, Colombia, Chile, Brazil, Australia, New Zealand etc.
Quality and Safety:
We have implemented a strict and complete quality control system, which ensures that each product can meet quality requirements of customers. Besides, all of our products have been strictly inspected before shipment. In 2011, we passed the certification of ISO9001:2009 Quality Management System.
Your Success, Our Glory:
Our aim is to help customers realize their goals. We are making great efforts to achieve this win-win situation and sincerely welcome you to join us.
1. Can I order sample?
Answer: Yes, we accept sample for trial order?
2. How long for delivery time?
Answer: For sample order, our delivery time is 20 to 30days; for one full container, it’s 25 to 45days.
3. Which colures will be available?
Answer:Normally, we will introduce the most popular colures to customers. At the same time,
we are able to make colures according to customer’s demands.
4. Can I use my logo(sticker) on the electric bike?
Answer: Yes, we can make customer’s logo(sticker) on the electric bike for one full container order.
5. How to delivery to foreign buyer?
Answer: For sample order, the customer can select by sea or by air. For full container order,
by sea is the best choice.
6. What’s the payment terms?
Answer: Normally we use TT, L/C and WU.
7. Need I assemble parts of the electric bike when we get them?
Answer: Yes, we will take out few parts, like pedals(if have), mirrors(if have), front wheel, front fender, and rear trunk(if have) before package. Our workers will put these parts in electric bike cartons.
And will send one professional tool bag to help you assemble. It’s easy to make it.
8. Can I mix different models in one full container order?
Answer:Yes, we accept different models in one full container.
9. Need I buy spare parts for first order?
Answer: Yes, you need to buy some spare parts for future service.
The quantity depends on your electric bike order. We will give you advice when you need.
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